Shipping & Returns


Online Orders Shipping & Returns

*Please be aware that due to COVID-19, there may be a delay in processing your return. The return policy window has been extended to 60 days after receiving your order.*

SHIPPING POLICY

  • Shipping is FREE on all orders.
  • Your order will be shipped same-day if placed before 2pm CST, assuming your payment processes successfully. Holidays and weekends excluded.
  • Orders are shipped WEEKDAYS only. Weekend orders will be shipped the following Monday. Holidays excluded.
  • Expect to receive your order in 3-5 weekdays after shipment.
  • Couriers: USPS or Fedex

RETURN POLICY

Thank you for shopping with Diba Shoes Outlet Store. We greatly appreciate your business. To provide you with the best service possible. there are step-by-step instructions listed below for returning or exchanging an item. We look forward to doing business with you again.

  • Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
  • All items must be shipped pre-paid with a copy of the Return Merchandise Form enclosed. You may use any shipping method you chose (Fedex, UPS, USPS). Please save a copy of the tracking number once you send the item(s) back in case there are issues in transit.
  • Items can be exchanged or returned for a full refund within 60 days of receiving the item. *We are temporarily extending our return policy*
  • If an exchange is requested, please write the SIZE, STYLE NAME, and COLOR of the item you would like us to send. If we do not have that information on the Return Merchandise Form, you will receive a refund when the unworn item is returned.
  • Please be aware that during the COVID-19 situation, most of our staff is working remotely. There is likely to be a delay in processing returns. Our return window has been extended to 60 days, and you will not be penalized if there is a delay in processing your return. We appreciate your understanding and patience.
FREQUENTLY ASKED QUESTIONS

Where can I send my Returns?

It is very important to follow all instructions listed above prior to shipping items back to us. All returns must be accompanied by the RETURN MERCHANDISE FORM. Please ship all to:

Diba Shoes Outlet Store
Attn: Retail Returns 
3630 Corporate Trail Drive
Earth City, MO 63045

What if it just doesn't fit?

If the item(s) purchased on our website doesn't fit, you may return your unworn footwear within 30 days of the original date you received the item. There is no additional charge for an exchange. Please follow the instructions above and fill out the RETURN MERCHANDISE FORM.

What if there is a factory defect?

We guarantee our footwear against manufacturing defects for 30 days. While we pride ourselves on the quality in design and production of our shoes, mistakes at the factory may occur. Footwear returns must be pre-approved either by emailing us at returns@dibashoes.com or by calling (314) 373-1280. We are open Monday-Friday 8am-4:00pm CST.

Can I get a refund if I bought the shoes at another store or website?

You can only get a REFUND from the merchant where you bought your shoes. If you think you have a ‘factory defect’, please return the shoes to the merchant and let them know. They will handle the issue with Diba Shoes directly. If you attempted to get a refund but were unable, and your shoes are unworn, please send an email to: returns@dibashoes.com explaining what happened and we can help you.

Who should I contact about replacement shoe laces?

If a shoelace breaks on a pair of shoes you bought from us, please contact returns@dibashoes.com with a picture. Restrictions apply.

If I live in the St. Louis area, can I try on Diba True/Luichiny/Testosterone Shoes?

Yes! You may purchase or try on our shoes at Diba Shoes Outlet Store in Earth City. Diba Shoes Outlet Store sits at the intersection of HWY 70 and Earth City Expressway North.

For Directions call: (314) 373-1280

Diba Shoe Outlet
3630 Corporate Trail Dr.
Earth City, MO 63045

What if I still have questions about returns?

You can contact us about any problems or questions at returns@dibashoes.com or by calling (314) 209-0150. Customer service hours are Monday-Friday 8am-4:00pm CST.

IN-STORE RETURN POLICY

Full-price items purchased in store may be exchanged within 14 days of purchase if they are unworn, clean and accompanied by the original receipt. If no other item can be found at the time of exchange, store credit will be issued. All in-store clearance items are FINAL SALE, no refunds or exchanges. No refunds will be issued for full-price or clearance items. 

In case you do not have your original return form, please print and use the one below: